Stock permitting we try to dispatch your order the same day (Monday - Friday), subject to receiving web orders by 2.30pm (telephone, email & fax orders by 2pm). Cable making orders are processed in our system as a two day service.
No guarantees are given for next day delivery. However, our mission is to achieve this where possible.
UK Next Working Day Carrier service is arranged through Interlink. Some items are sent Parcel Force, Royal Mail special delivery or Interlink using a 2 day service due to location ie Scottish Highlands & Islands, parts of Cornwall, Isle of Man, Isle of Wight & Northern Ireland. We select the most appropriate carrier depending on size, weight, destination and value. Many small items will go by first class post. Most items require a signature on delivery. The Interlink website is www.interlinkexpress.com - from there you will be able to find your local depot and track parcels, tracking numbers are detailed in the invoice email with a link to the carriers tracking site.
Interlink Deliveries - If the addressee is not available on the first day of attempted delivery then Interlink will leave a card. They will then try again the next day. If there is no response on the second day they will hold the item at their depot for 7 days. If you get in touch with Interlink they will do a third delivery. If no one gets in touch within the 7 day holding period the item will be returned to MultiNet Services. Once returned to us we can resend the item to you at the standard delivery charge or credit back to your account less the original delivery charge and less any router configuration charge.
Royal Mail deliveries – if a non trackable service is required we cannot accept liability for delays.
Transit Damage –If you specify a carriage type with insurance which varies from our usual choice then our liability will be limited to the carriers compensation policy, for example First Class post insurance value is approximately £19.00.
Ideally we would like a telephone number for the delivery address in order that carriers can contact direct if directions are required. If a telephone number is not provided we will provide your main landline number to our carrier.
We require an email address for all orders to inform you that goods have been dispatched. This will enable you notify us of any non-deliveries within our 3 working days, of the expected delivery date, deadline.
Any shortages or damage to your order must be reported to us within 7 days of despatch.
